Our rates
Transparent pricing.
No surprises.
Hourly plus VAT. No call-out fee. No weekend or bank holiday premium.
How it works
How we charge
Our pricing is straightforward. There are no hidden charges, no call-out fees and no surprises on the invoice.
Charged hourly plus VAT
One-hour minimum charge
15-minute increments after the first hour
No call-out fee
All major cards accepted on the day
Hourly rates
Our hourly rates
All prices are per hour plus VAT. Rates vary by time of day only, not by day of the week meaning there’s no need to book time off work or pay more on the weekend.
Where materials are required, we charge for the materials + 25% in order to cover our costs.
| Service | GEM 24/7 | ||
|---|---|---|---|
| Daytime — 7am to 6pm | |||
| Plumbing | £125/hr | ||
| Leak Detection | £135/hr | ||
| Heating & Gas | £130/hr | ||
| Commercial Heating & Gas | £165/hr | ||
| Electrics | £115/hr | ||
| Boiler Service / Gas Safety Certificate | £99 flat fee | ||
| Evening — 6pm to 12am | |||
| Plumbing | £150/hr | ||
| Leak Detection | £150/hr | ||
| Heating & Gas | £165/hr | ||
| Commercial Heating & Gas | £200/hr | ||
| Electrics | £150/hr | ||
| Boiler Service / Gas Safety Certificate | £99 flat fee | ||
| Night — 12am to 7am | |||
| Plumbing | £200/hr | ||
| Leak Detection | £200/hr | ||
| Heating & Gas | £220/hr | ||
| Commercial Heating & Gas | £220/hr | ||
| Electrics | £200/hr | ||
| Boiler Service / Gas Safety Certificate | — | ||
Compliance services
Compliance & certificate pricing
Fixed prices for landlord compliance services. All certificates issued on the same day as the inspection or test.
Gas Safety Certificate (CP12)
AnnualPimlico: £125/hr · WeFix: £130/hr
Annual Boiler Service
AnnualPimlico: £125/hr · WeFix: £130/hr
Electrical Condition Report (EICR)
Every 5 years / change of tenancyPrice depends on property size and number of circuits. NICEIC & NAPIT approved — only valid contractors. No call-out fee.
Enquire for QuotePAT Testing
Annual (furnished rentals & commercial)Price depends on number of appliances and premises size. Certificate issued on the day. No call-out fee.
Enquire for QuotePricing questions
Common pricing questions
-
No. There is no call-out fee and no charge for attending. Once the engineer arrives and begins work, you're charged at the hourly rate plus VAT, with a one-hour minimum and 15-minute increments after that.
-
No weekend or bank holiday premium is added. Rates vary only by time of day – daytime (7am–6pm), evening (6pm–12am) and night (12am–7am). A Saturday morning is charged at the same rate as a Wednesday morning.
-
GEM 24/7 plumbing rates start from £125/hr during the day, £150/hr in the evening, and £200/hr overnight (midnight to 7am). There is a one-hour minimum charge and no call-out fee on top. All prices plus VAT.
-
For emergency callouts, we'll give you a clear indication of expected time before the engineer begins. For planned or compliance work, we can provide a fixed quote in advance. Call us to discuss.
-
All major credit and debit cards are accepted on the day. A full written invoice is issued after every job showing start time, finish time, work carried out, and a breakdown of labour and materials.
-
Yes. We work with Klarna, so you can spread the cost of your job into manageable instalments on completion. If you'd like to talk through your options before booking, call us on 0208 985 0409.
-
We do. Klarna lets you split the cost of your job into instalments, paid on completion, a useful option when an unexpected repair lands at an inconvenient time.
-
Yes, where materials are needed we charge the cost price plus 25% to cover sourcing and van stock. This is itemised on your invoice alongside the labour charge, so you can see exactly what you've been charged and why. For planned work where materials are known in advance, we can give you an estimate before the engineer starts.